Shipping Policy

Worldwide Shipping
Delivery Timeframes + Rates:

AUSTRALIA: Australia Post
- Standard Shipping (FREE) 2-8 business days
- Express Shipping ($10.00 AUD) 1-4 business days

INTERNATIONAL:
- Australia Post: Standard International (FREE) 10-15 business days 

-DHL: Express International ($25.00 AUD) 3-5 business days 

Dispatch Timeframes:
- Please allow up to 72 hours for your order to be dispatched in promotional/busy periods.
- If you are in need of your item/s quickly, please leave us a note to ensure we process your order as quickly as possible. 

International Customs Duties and Taxes Charges:
- Please note, all customs charges for international orders are the responsibility of the customer. 

• When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
• Such charges are not included in the product price or shipping and handling costs. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
• Koster Kulture does not have any responsibility on these additional charges that may apply.
• The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Australia), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
• If a product is seized and destroyed by the customs, or returned to Australia, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Koster Kulture.

Additional Information:
- We have no control of your item after it has been dispatched from our end.
Please contact Australia Post, Sendle or DHL directly as it will be the most efficient way to track your item.
- To avoid any disappointment or delays, please ensure that the shipping address you provide at checkout is correct. Customers are responsible for providing the correct shipment details as once the parcel has left our warehouse, we cannot alter these details.
 If you have any questions regarding shipping please contact us at hello@kosterkulture.com