Please contact our customer service team who are always happy to help with any query. Email hello@kosterkulture.com or Open from 7am - 9pm AEST Monday to Friday, 8am - 4pm AEST Saturday.

If you need to make urgent changes to your order, please reach out via live chat with your order number and the requested changes. Alternatively, you can email us at hello@kosterkulture.com

Please notify us of any changes as soon as possible. While we will endeavour to make any adjustments to your order, if the parcel has already been invoiced out or dispatched, changes cannot be made as it becomes property of the courier company.

Once a payment has been received and your order is completed, it is then subject to the returns policy

Please check your email as an order confirmation will be sent through to you with your order details. If you have not received your order confirmation, please contact hello@kosterkulture.com and we will provide further assistance with your order process.

Any applicable customs, duties or taxes are not included in your order total and must be paid to your local customs office prior to receiving your order. We recommend contacting your local customs office for further information on any possible customs and duties fees.

We want you to be completely satisfied with your purchase, therefore if you wish to return your order for any reason, we are happy to issue you with a store credit or exchange. Please note all store credits have no expiry date. 

Please note, we are more than happy to help with any issues to make sure that you are satisfied with your Koster Kulture pieces. 

Returns are accepted provided the following:

• Returns must be requested within 7 days of receiving your item and returned to us within 14 days (30 days internationally)
• The items being returned must be in original condition, unworn, unaltered, unwashed and with their tags attached. Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor
•  The item was not purchased on sale. Sale items are final and cannot be returned or exchanged unless the item is faulty
•  Return shipping costs and labels are at the expense of the customer 

For more information please read out returns policy

We are so sorry to hear you have received a faulty item. We pride ourselves on providing quality pieces that are sustainable and we apologise that your recent item did not meet these expectations.

We ask that you kindly email through images of the fault to hello@kosterkulture.com so our team can assist you further.

Australia: Australia Post
- Standard Shipping (FREE) 2-8 business days

- Express Shipping ($10.00 AUD) 1-4 business days

Rest of World: -DHL: Express International (FREE) 1-5 business days once dispatched

Dispatch Timeframes:
- Please allow up to 72 hours for your order to be dispatched in promotional/busy periods.
- If you are in need of your item/s quickly, please leave us a note to ensure we process your order as quickly as possible. 

Yes we do ship internationally! We currently offer FREE express shipping with DHL. For further information regarding your order please email hello@kosterkulture.com

Each product has their own size guide attached. If you are in need of further help please use the size guide or email hello@kosterkulture.com