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We want you to be completely satisfied with your purchase, therefore if you wish to return your order for any reason, we are happy to issue you with a store credit or exchange. Please note all store credits have no expiry date.
We currently do not offer refunds.
Please note, we are more than happy to help with any issues to make sure that you are satisfied with your Koster Kulture pieces.
Returns are accepted provided the following:
- Returns must be requested within 7 days of receiving your item and returned to us within 14 days (30 days internationally)
- The items being returned must be in original condition, unworn, unaltered, unwashed and with their tags attached. Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor
- The item was not purchased on sale. Sale items are final and cannot be returned or exchanged unless the item is faulty
- Return shipping costs and labels are at the expense of the customer
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Worldwide Shipping
Delivery Timeframes + Rates:
Australia: Australia Post
- Standard Shipping (FREE) 2-8 business days
- Express Shipping ($10.00 AUD) 1-4 business days
Rest of World:
- Australia Post: Standard international ($10.00 AUD) 9-25 business days once dispatched
-DHL: Express International ($19.00 AUD) 1-5 business days once dispatched
Dispatch Timeframes:
- Please allow up to 72 hours for your order to be dispatched in promotional/busy periods.
- If you are in need of your item/s quickly, please leave us a note to ensure we process your order as quickly as possible.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!