PRIVACY POLICY

Koster Kulture Pty Ltd strives to ensure security, integrity and privacy of personally identifiable information of its customers. Koster Kulture Pty Ltd uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices, firewalls and secure databases. Our website www.kosterkulture.com uses Secure Socket Layer technology (SSL) encryption to protect all your personal information and credit card details. We follow all PCI-DSS requirements & industry standard encryptions.  

Koster Kulture Pty Ltd does not & will not sell any of your personal data to any third party. However data is shared with the following categories of companies as an essential part to being able to provide our services to you.

-       Professional companies responsible for dispatch & returns such as the delivery companies chosen by you at checkout.

-       Professional Payment Services approved by you such as AfterPay once chosen at checkout to use their payment service.

-       Professional service providers such as our advertising & marketing partners

-       Professional analytic tool providers

-       Law enforcement, NAB, AMEX & PayPal (fraud prevention & chargebacks), so we can help tackle fraud for any disputed purchases.

 

HOW WE COLLECT YOUR INFORMATION

Koster Kulture Pty Ltd obtains the following information from you:

- via email signup on www.kosterkulture.com website either at any point on the website located at the email gate or footer or at checkout & creating an account

- through out of stock notification sign-up on a selected product. Please note that email subscription sign-up can be de-selected at time whether creating an account or signing up for a restock update.

- navigational information about where visitors go on our website, analytics & tracking

- upon signing up to an event.

-through various social media retargeting and marketing activities

 

WHAT DO WE DO WITH YOUR INFORMATION

In order to provide our customers with the most efficient and enhanced service and to better understand your preferences, we may request information from you. All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and the Koster Kulture Pty Ltd privacy policy. We will primarily use your personal information to provide products and services to you and, for example:


- to send you information via e-mail about products, offers and news that may interest you. 
- to analyse customers visiting the www.kosterkulture.com website and learn about the interests & actions of our visitors in order to understand your interests and needs. This will help Koster Kulture Pty Ltd improve our products and services and deliver to you the type of content, offers and promotions that you are most interested in.
- to improve your web experience on www.kosterkulture.com, ensuring easy checkout & no errors while you are shopping & browsing.

 

NON-PERSONALLY IDENTIFIABLE INFORMATION

Navigational information collected allows Koster Kulture Pty Ltd to see which areas of our website are most visited & helps us improve your experience online. Other information such as browser version, device & IP address information may be collected. This information is used to improve our website such as default options of currency to give you the best possible shopping experience additionally fraud & website protection.

COOKIES

Koster Kulture uses cookies to help you place an order, remember the items in your shopping cart, recognise when you return to the website & analyse your visiting behaviour.
You can choose to have your computer warn you each time a cookie is being sent to your browser or you can choose to turn off all cookies through your browser settings.
We also work with third party companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to www.kosterkulture.com

You may restrict, block or delete the cookies from this website at any time.

 

HOW TO UNSUBSCRIBE

If you subscribe to the Koster Kulture Pty Ltd email list, your email address will be used to receive information about new products and special offers. If you do not wish to receive updates after subscribing, you may remove yourself from the mailing list by logging in to your account and opting out of the mailing list or unsubscribing at the bottom of any email received.

 

Please don’t hesitate to contact our team for any questions by emailing us: hello@kosterkulture.com